Customer retention and acquisition are critical to any

effort to accomplish any substantial organic growth.

A growing imperative in many organizations is to develop effective responses to persistent economic uncertainty, and to ensure that growth strategies can be successfully executed.

Senior executives revealed their top three priorities to be: retaining and enhancing customer relationships, attracting and retaining skilled workers/ talent, and attracting new customers.

Mind Source’s Approach

• Implement ERPs and Improving business processes;

• Define the CRM strategy, architecture, technology andstandards to improve profitability, customer retention, operational efficiency and customer satisfaction;

• Model business requirements, define process detail, Service Level Agreements and Key Performance Indicators;

• Efficiency Management and automated process End-to- End Marketing campaigns;

• Increase sales by systematically identifying and managing sales leads and generate more reliable sales forecasts.