Author: Rui Enes Alves


In times of economic crisis, growing can only be achieved with hard work and, at the same time, by always trying to do better. The whole country is involved, all jobs are being tested. People that’re more creative and proactive in their work start to become increasingly more noticeable. That’s where Consultants emerge from, and they are the target of my article. 

A Consultant is usually called when the Client needs to solve a problem and has no resources within his organization to do so. The Consultant might have more knowledge about possible solutions to the problem, but this alone is not enough. He must have in mind a set of skills, which are also inherent to his job.

A Consultant must enjoy learning. No one knows everything and this context only reveals those who want to learn more and use this acquired knowledge to evolve and provide better service. If there is a possibility of attending a conference on a subject that matters to the Client, the Consultant suggests it, attends it and also presents a summary of its relevant points. If the Client has people with great knowledge that interests him, he should interact more with them.

A Consultant has to be proactive. If he doesn’t know something, he researches it. If the Client doesn’t provide all the requirements, the Consultant must think and suggest them himself. If the project has no documentation, he should encourage its production. If he has a complex problem to handle and cannot resolve it in valid time, he has to call upon the assistance from other experienced Consultants within the company. If the final Client is unable to use his product, he should encourage qualifying training sessions. If he thinks that the project or the Client are going the wrong way, he should let them be aware of that fact.

A Consultant must be communicative. Must know how to speak at the right time and surprise always in a constructively way.

If the meeting isn’t being productive he has the obligation to change towards the right direction. The way to communicate must be adapted to the Client’s context. Communication must be always assertive. In short, the Consultant must be able to communicate well with all Clients and also with all its Partners.

A Consultant must meet and exceed expectations. The Consultant doesn’t stand still, meets the objectives and should strive for differentiation. The Consultant should anticipate what the Client intends. If he is providing a form, should introduce the possibility of easy extension because the Client will ask, in an undetermined date, for the new fields. The Consultant should anticipate problems and also understand what people's expectations before the project and him.

A Consultant should practice the teamwork. Even in projects with just one Consultant in the team, he isn’t alone, because the Client is also part of it, with the main objective of to achieve a common goal. He must keep a posture of mutual aid even if there’re members who don’t respond in the same way. If the Consultant is leading a team must know the capabilities and expectations of its Consultants to cooperate together in the effective development of the project.

A Consultant should motivate the Client satisfaction. Above all, a Consultant must have a positive posture, be motivated at work, innovating wherever is possible taking into account the interest for the project and also the expectations of the Client. The Consultant should see the overview of the Client and develop a performance only to the main goal, achieve with success the various departments.

The Complete Consultant is far from be perfect and know everything, but always seeks solutions and knows how to take advantage of their contacts network. Above all, the qualities that were presented made part of the Career Plan of Mind Source, which generates and provides to the market Talent Consultants.