We combine the potential of Customer Data, AI, and Automation into a single intelligent data platform.
As equipas comerciais perdem tempo a decidir o que fazer. Com centenas de clientes e múltiplos canais, é impossível saber manualmente quem precisa de atenção hoje — e o que lhe dizer.
Kids
Professionals
Schools & Universities
AI Customer Action Hub
Turn data into action in real time
The AI Customer Action Hub is an integrated solution that centralizes customer management, operations, and business decisions on a single intelligent platform.
Designed for sales, operations, and customer follow-up teams, it allows you to prioritize what really matters, improve the customer experience, and increase efficiency with the support of Artificial Intelligence.
Speak
Explore conversation courses.
Read
Explore reading courses.
Write
Explore writing courses.
Next Best Actions with AI
AI analyzes each customer and recommends in real time the action with the greatest impact: retain, sell, reactivate, or restore satisfaction.
360° view of the customer
Complete history of interactions, CLV, satisfaction, products, preferred channels, and risk score.
CSAT Alerts
Automatic identification of customers at risk of churn, expiring contracts, or declining satisfaction that require immediate action.
Upselling and cross-selling opportunities
Suggestions for additional products with high potential, identified by AI based on the customer's profile, behavior, and life events.
KPI Monitoring
Real-time overview showing the origin of interactions (email, WhatsApp, social media, internal systems), service quality (SLAs), and other key metrics important for analyzing agent performance.
Unified management
All systems and channels integrated into a single platform, through AI, Machine Learning and Automation.
Our expertise
AI Document Management
Our approach
Document Hub
Upload or integration of documents
AI-powered classification
AI analyses and automatically classifies documents
Efficiency
Documents are organised and searchable
Analytical dashboards
You can create automated workflows for approval and processing
Compliance
Ensure compliance with standards such as ISO 27001 and the GDPR
Technologies we trust
We base our projects on robust and scalable platforms.
Value Proposition
Why Mind Source?
Value Proposition
Why Mind Source?
+200
IT professionals
Technology and management experts with business know-how.
+30
Certifications
Sustainable results that reflect the trust of our clients.
19
Years of experience
Nearly two decades delivering solutions with real impact.
78%
Net Promoter Score (NPS)
High customer satisfaction and loyalty. (Industry average NPS: 40%)
Data & AI Awards & Recognitions
We are committed to quality and innovation.
Best Digital Project: Technology
Machine Learning (ML) / AI Omnichannel Insights 360 product developed for e-commerce companies.
Success Stories
Discover some projects where we've helped organizations from different sectors unlock the true value of their data and Artificial Intelligence.
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Related Articles
FAQs
Customer Testimonials
What people say about us says a lot about us.
"A senior team with high technical expertise, commitment and responsibility – key characteristics for the demanding project to transform Vodafone Turkey's CBU framework."
service manager
"People make the difference, it's a pleasure working with you."
it corporate and investment banking manager
santander digital services
"We have been working with Mind Source since the beginning and have celebrated many successes together. Thanks to their commitment, we have reached a new dimension and the entire Group Executive Committee now has access to all types of information with a high degree of security."
Chief Information Officer
INSTITUIÇÃO BANCÁRIA DE REFERÊNCIA EM pORTUGAL
"Mind Source is not just an outsourcing solution, but a true project partner that helps us transform a very ambitious vision into tangible results."
head of marketing intelligence
INSTITUIÇÃO seguradora DE REFERÊNCIA EM pORTUGAL
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