Combinámos as potencialidades de Customer Data, AI e Automação numa única plataforma Inteligente de dados
As equipas comerciais perdem tempo a decidir o que fazer. Com centenas de clientes e múltiplos canais, é impossível saber manualmente quem precisa de atenção hoje — e o que lhe dizer.
Kids
Professionals
Schools & Universities
AI Customer Action Hub
Transforme dados em ação em tempo real
O AI Customer Action Hub é uma solução integrada que centraliza a gestão de clientes, operações e decisões comerciais numa única plataforma inteligente.
Desenhado para equipas comerciais, operacionais e de acompanhamento ao cliente, permite priorizar o que realmente importa, melhorar a experiência do cliente e aumentar a eficiência com apoio de Inteligência Artificial.
Speak
Explore conversation courses.
Read
Explore reading courses.
Write
Explore writing courses.
Next Best Actions com IA
A IA analisa cada cliente e recomenda em tempo real a ação de maior impacto: reter, vender, reativar ou recuperar satisfação.
Visão 360° do cliente
Histórico completo de interações, CLV, satisfação, produtos, canais preferidos e score de risco.
Alertas de CSAT
Identificação automática de clientes em risco de churn, contratos a expirar ou quedas de satisfação que exigem ação imediata.
Oportunidades de upsell e cross-sell
Sugestões de produtos adicionais com alto potencial, identificadas por IA com base no perfil, comportamento e eventos de vida do cliente.
Monitorização de KPIs
Visão geral em tempo real que mostra a origem das interações (email, WhatsApp, redes sociais, sistemas internos), a qualidade do serviço (SLAs) e outras métricas-chave importantes para analisar o desempenho dos agentes.
Gestão unificada
Todos os sistemas e canais integrados numa única plataforma, através de IA, Machine Learning e Automação.
Our expertise
AI Document Management
Our approach
Document Hub
Upload or integration of documents
AI-powered classification
AI analyses and automatically classifies documents
Efficiency
Documents are organised and searchable
Analytical dashboards
You can create automated workflows for approval and processing
Compliance
Ensure compliance with standards such as ISO 27001 and the GDPR
Technologies we trust
We base our projects on robust and scalable platforms, including solutions powered by AI agents.
Value Proposition
Why Mind Source?
Value Proposition
Why Mind Source?
+200
IT professionals
Technology and management experts with business know-how.
+30
Certifications
Sustainable results that reflect the trust of our clients.
18
Years of experience
Nearly two decades delivering solutions with real impact across complex digital transformation and AI data analytics initiatives.
78%
Net Promoter Score (NPS)
High customer satisfaction and loyalty. (Industry average NPS: 40%)
Data & AI Awards & Recognitions
We are committed to quality and innovation.
Best Digital Project: Technology
Machine Learning (ML) / AI Omnichannel Insights 360 product developed for e-commerce companies.
Success Stories
Discover some projects where we've helped organizations from different sectors unlock the true value of their data and Artificial Intelligence.
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Related Articles
FAQs
Customer Testimonials
What people say about us says a lot about us.
"A senior team with high technical expertise, commitment and responsibility – key characteristics for the demanding project to transform Vodafone Turkey's CBU framework."
service manager
"People make the difference, it's a pleasure working with you."
it corporate and investment banking manager
santander digital services
"We have been working with Mind Source since the beginning and have celebrated many successes together. Thanks to their commitment, we have reached a new dimension and the entire Group Executive Committee now has access to all types of information with a high degree of security."
Chief Information Officer
INSTITUIÇÃO BANCÁRIA DE REFERÊNCIA EM pORTUGAL
"Mind Source is not just an outsourcing solution, but a true project partner that helps us transform a very ambitious vision into tangible results."
head of marketing intelligence
INSTITUIÇÃO seguradora DE REFERÊNCIA EM pORTUGAL
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