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Insurance

Digital Transformation in Insurance

We are transforming the insurance industry with data-driven and AI-powered solutions, optimizing processes, improving risk management, and delivering customer-centric digital experiences.

Tech Challenges of the Insurance Sector

Tech Trends in Insurance in 2026

Telematics and Behavioural Data

Data collection through connected sensors and devices, enabling insurance based on actual customer usage.

Dynamic Pricing with Machine Learning

Automatic adjustment of premiums based on risk and history. Improves competitiveness and profitability.

Claims Automation with Analytics

Use of data and AI to speed up claims analysis and approval. Reduces operating costs and fraud.

Predictive Risk Models

Advanced analysis to anticipate health, life, or catastrophe risks, supporting more informed underwriting decisions.

360º Customer View

Integration of data from multiple sources into a single profile. Improves customer relations and commercial strategies.

Use cases

How Mind Source helps Insurance innovate

Transform your company into a leading digital player.

360º Customer View and Policy Customization

Implementation of Customer Data Platforms, Customer Journey Analytics, and AI Recommendation Models to personalize coverage, rewards, and communications throughout the customer lifecycle.

Automation of the Underwriting Process

Using Generative AI & Automation and Low-Code Solutions to accelerate decisions, reduce risk, and improve operational efficiency.

Fraud Detection in Claims

Data engineering and advanced AI models to identify suspicious patterns and reduce financial losses.

Performance and Risk Dashboards

Data Visualization & BI to monitor KPIs related to claims ratio, profitability, and sales performance.

Data Governance and Regulatory Compliance

Data Governance & Security to ensure quality, traceability, and compliance with legal and regulatory requirements.

Digital Customer Experience in Claims

UX/UI Design and Web Development for portals and applications for claims reporting and tracking, focusing on simplicity and reliability.

Success Stories

Conheça alguns projetos em que ajudámos organizações de diferentes setores a desbloquear o verdadeiro valor dos seus dados e da Inteligência Artificial.

Service Name

Service Name

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Service Name

Service Name

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Service Name

Service Name

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Whitepaper

How GenAI is transforming Customer Service

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Reports

Tech insights that you want to take in

Customer Testimonials

What people say about us says a lot about us.

"A senior team with high technical expertise, commitment and responsibility – key characteristics for the demanding project to transform Vodafone Turkey's CBU framework."

service manager

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"People make the difference, it's a pleasure working with you."

it corporate and investment banking manager

santander digital services

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"We have been working with Mind Source since the beginning and have celebrated many successes together. Thanks to their commitment, we have reached a new dimension and the entire Group Executive Committee now has access to all types of information with a high degree of security."

Chief Information Officer

INSTITUIÇÃO BANCÁRIA DE REFERÊNCIA EM pORTUGAL

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"Mind Source is not just an outsourcing solution, but a true project partner that helps us transform a very ambitious vision into tangible results."

head of marketing intelligence

INSTITUIÇÃO seguradora DE REFERÊNCIA EM pORTUGAL

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Contact us

How can we help?

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Book a meeting

Check out our availability and book the date and time that works for you

CASOS DE SUCESSO

Customer Filtering for Compliance

An automated customer filtering solution based on SAS was implemented, enabling data centralization, reducing operational risks, and providing reliable and prioritized information to support decision-making by the Risk and Compliance areas.

CASOS DE SUCESSO

Web Platform and Workflows

The solution developed made it possible to centralize, automate, and streamline all laboratory analysis processes, improving interaction with laboratories and internal efficiency.

CASOS DE SUCESSO

Credit Responsibility Center (CRC)

The evolution of the European and national regulatory framework in the field of Legal Reporting has presented financial institutions with a wide range of challenges in terms of the quality, consistency, granularity, and timeliness of credit information.

Coworkers
CASOS DE SUCESSO

Real-Time Snow Monitoring Platform

A centralized platform has been developed that allows road conditions and snowplow locations to be monitored on a single portal, enhancing operational efficiency and service quality.

CASOS DE SUCESSO

Helpdesk and IT Equipment Management Platform

An international pharmaceutical company was facing difficulties in managing helpdesk requests and controlling IT equipment, with processes lacking transparency and a lack of clear indicators.

CASOS DE SUCESSO

Implementation of SAF-T Monthly Billing Report

A global printing and document management solutions company needed to automate the creation of monthly invoicing files in SAF-T (PT) format to comply with legal obligations to the tax authorities.

CASOS DE SUCESSO

Paperless Meetings

A banking institution needed to make Executive Committee meetings faster and more efficient by ensuring centralized, secure, and searchable access to information.

CASOS DE SUCESSO

Intranet and Process Centralization

We developed a robust solution based on Microsoft SharePoint and .NET, creating a modern and adaptable intranet capable of responding to the demanding dynamics of the financial sector.

CASOS DE SUCESSO

Intraday Credit

The bank needed a reliable mechanism for reporting eligible contracts to Banco de Portugal on a daily basis, ensuring access to additional liquidity funds through the Eurosystem's Intraday Credit facility.

CASOS DE SUCESSO

Commercial Performance Portal

A leading insurance company in the Portuguese market needed to modernize its sales portal and associated planning tool, ensuring greater performance and reliability of information.

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